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Welcome to our Customer Support Centre
Enter keywords to search our help topics or select from the menu below.
Insurance options Is insurance included in the daily rate? Do I have to pay a security bond? What are the excess reduction or CDW options? Is insurance different for under 21 year old drivers? Depot & pick up info What are the depot hours for my hire? Can I pick up after hours? What if I return the vehicle early? What if I return the vehicle late? What's included? Are unlimited kms included? Is 24 hour assistance included? Are taxes included? Driver Requirements Is my driver's licence valid? Are there additional driver fees? What are the age restrictions for hiring? Payment information How much is the deposit? How to do I pay for my rental? Can I prepay the whole hire now? What is a bond or security deposit? Do one way hire fees apply? Extras What extras are available? Travelling with Children Hiring baby equipment What are the legal requirements for baby and booster seats in Australia? Vehicle specifications What is average age of vehicles? Trouble shooting Having problems booking? Can't open confirmation of booking? No vehicles available for travel dates? Can you send me brochures? Why are rates different to those advertised? Discounts and Coupons Coupon or discount code not working? Contact us Further Information
If you have completed the online booking request form and are having problems submitting the form, please check all mandatory fields marked with an asterisk are completed.
Otherwise, please contact us on the following numbers within each country:
Australia: 1800 655 628
UK & Ireland: 0808 234 8955
USA & Canada: 1 866 425 0307
New Zealand 0800 556 606
Germany 0800 186 0935
Other countries, please call +64 9 308 7479
